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Firefly

Store Policy

Refund Policy

We do refund in exceptional cases and currently, we do not support a refund policy for cash on delivery method.

Refund process: when a refund is processed, a credit will automatically be applied to your credit/debit card within 2 weeks. If you have not received a refund in the said period please check your bank account or bKash/Rocket/Nagad accounts. It may take some time before a refund is posted. Sale items and accessories cannot be refunded.